Maybe you have just had new windows installed or the exterior of your home refurbished with paint, stain or stucco.  Was there residual gunk left over on your windows after the work was completed?  This is so frustrating to us window cleaners because the only way to remove this gunk is with a razor.  But…every single glass manufacturer will tell you on their website and paperwork to “NEVER use a sharp blade or scraper to remove deposits or clean the glass.”  They also say to “Never allow metallic or hard objects, such as razor blades or scrapers to come in contact with the glass.”  Guess what, this will void the warranty.    But, homeowners because they don’t know this want to have the window cleaner scrape the glass.  Then when they have scratches on the glass afterwards, the window cleaner gets all the blame and gets to replace the windows.  Why would we take the risk?  Why would the homeowner take the risk?  Painters, stainers and stucco companies need to PROPERLY cover ALL of the windows.  And one must ask why do these glass companies GLUE stickers on their new windows and then have such a policy? 

Our policy is “We do not scrape windows”.   Sorry, we’d like to, but we just can’t!!!  We recommend contacting the company that put on the gunk and have them come remove it at their risk.

1. Q: How do you do your bids over the phone, don’t you need to see my house?

A: It is a very simple process, it takes about 5 minutes right over the phone and consists of about 20 easy questions. I have been doing this long enough that it is very rare that I need to see a house I am bidding on.

2. Q: Do I need to count or measure my windows before I call you?

A: No.

3. Q: Do I need to remove my screens?

A: No, we remove your screens and reinstall them.

4. Q: Do I need to move furniture?

A: No, we move furniture as needed, however if you have family heirlooms and little treasures around or near your windows, you might consider moving them.

5. Q: Do I need to be home?

A: No, however, we certainly would like to meet you the first time, but it is entirely up to you.

6. Q: Do you clean both the insides and outsides of windows?

A: Yes we do, however some people choose to do the insides themselves. We can provide you with the service you choose.

7. Q: What do you do if there is bad weather?

A: We prefer to reschedule your cleaning to aday with better weather.

8. Q: How far in advance do Ineed to call to schedule my window cleaning?

A: April through December are our busy months, so it is prudent to plan a week or so in advance.

9. Q: Do you guarantee your work?

A: We aim to please, so if you see something you can’t live with just feel free to call and we will get out to touch it up as soon as possible.

10. Q: Are you insured?

A: Yes, and you may request a certificate of liability insurance. We will have our insurance agent fax or mail it to you.